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FAQ

How can I pay?

We accept Visa, Visa Debit, MasterCard and American Express. We also accept PayPal and prepaid debit cards. If you would like to use a gift card or store credit which you received in store, please let us know through email at customercare@uforiamuse.com. A member of our team will get back to you ASAP with information on how to proceed.

Is it safe to order online?

Of course! We are a member of “Verified by Visa” and “Secure by Mastercard,” which provide additional security when using your cards online. We use industry-standard encryption systems for potentially sensitive information, like your name, address and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it.

How do I know you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

Can I make changes to my order?

Unfortunately, once you've placed your order, our fulfillment team will have already started processing it (we’re fast)! So we would be unable to make any changes.

Can I track my order?

Once you’ve received your shipping email you can check the status of your order anytime. Here’s how: click on 'My Account' and simply place your order number into the ‘Track my order’ box.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that! Contact us within 5 days of receiving your order via email at customercare@uforiamuse.com. Please include your order number, and further details of your issue. A member of our team will get on this, ASAP!

Shipping

Where do you ship to?

Please refer to our Shipping Rates & Delivery information for further information on shipping here

How much does shipping cost?

Please refer to our Shipping Rates & Delivery information for further information on shipping costs here

How long will shipping take?

Please refer to our Shipping Rates & Delivery information for further information on shipping times here

Can I ship to a different address than my billing address?

Of course! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.

What if my parcel doesn’t arrive?

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a shipping delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

Can I pick up my order at the store?

Yes, pick up is an option at the 13th Avenue location only. Simply select the "Pick Up" option at the time of checkout. Your order will be ready to pick up on the next business day. If you order after 2pm on Friday, your order will be ready for pick up on Monday. Orders placed on Saturday and Sunday will be ready for pick up Monday.

 

Returns

Please refer to our return policy here for further information on how to return your packages.

General

Do you have a shop?

Yes! We have two locations in Regina, Saskatchewan, Canada. You can find them here:

Uforia Muse
3024 13th Ave
Regina SK
306 569 2228
uforiamuse on fbinstatwitter
 Uforia Muse East
3247 E Quance St
Regina, SK
306 779 2228
uforiamuse east on fbinstatwitter

 

 How can I contact you?

Please feel free to email us at customercare@uforiamuse.com or phone us at 1 (306) 352-1592.

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